Frequently Asked Questions
Everything about recording, delivery, listening and your voice data.
How long does the recording take?
Just one minute. You read a single short passage aloud — that's all the AI needs to capture your voice. You can re-record as many times as you like until you're happy.
How long until I receive my recordings?
Usually within a few days of your order. We guarantee delivery within 14 days of your voice recording being accepted. You'll receive an email with a private download link that's yours to keep forever.
What format are the recordings, and where can I play them?
High-quality MP3 files, plus a chaptered .m4b audiobook. They play on any phone, tablet or computer — no special app required, though your favourite one will work: Apple Books, BookPlayer and VLC open the .m4b, and any podcast app can subscribe to your private feed.
How many recordings will I receive?
One audio file per chapter of each book you select. If you choose the full collection, you'll receive all books narrated chapter by chapter.
Is my voice data safe?
Your voice recording is used solely to generate your personalised audio. It is not shared with third parties, sold, or stored beyond what is needed to fulfil your order. See our Privacy Policy for full details.
Can I get a refund?
If your recordings are not delivered within 14 days of your voice recording being accepted, or there is a quality issue, contact us and we'll make it right. See our Terms of Service for the full refund policy.
How do I listen to my recordings?
Four ways, all from the same private link. Play them in your library on any device; download the MP3s; subscribe to a private podcast feed so they appear in Apple Podcasts, Overcast or Pocket Casts with background play, lock-screen controls and resume; or download one chaptered .m4b audiobook.
Can I listen offline?
Yes. Download the MP3s or the chaptered .m4b audiobook once and they play anywhere, no connection needed. Podcast apps download your episodes for offline listening too, and chapters you save in your library stay playable offline. Your files are yours to keep.